We promise, this won't end like your last situationship. 😉
"This Is Our ‘Getting to Know Each Other’ Stage" ☕💕
📦 Order-Related Queries
“Totally hear you — waiting is the worst. Let us know your details with the order number and we will pull up your tracking info and get you a real-time update. We’re on it faster than a Netflix binge after work 🎬."
“Let’s check if your order has packed its bags and hit the road! 🚛 If not, it’s probably still fluffing a few cushions. Just share your details with order number and we’re on it faster than your ex moved on — and with way better results 😉."
“Heck yes, you can! Tracking your order is basically the adult version of stalking — and we fully support it. 😉 We'll get back to you before your phone battery even hits 20% 🔋. Just share your order details with us 💌"
“We don’t like to keep anyone waiting—unless it’s a dramatic reveal. 🛋️ Your goodies will strut up to your doorstep in 7 days, tops from shipping. But it varies depending on where you live....
“Ugh, tech can be such a diva sometimes. 😩 Let us double-check that number for you and send you a working one ASAP. Just share your order details with us.💬”
“You caught us just in time! 🕒 If your order hasn’t shipped yet, we can totally work our magic and update the address — just drop the new one below with us, love.
But if it’s already left the building (we’ll check for you), we might need to let it do its thing and then figure out a Plan B. Either way, we’ll make sure you’re not left couchless and confused. 🛋️✨”
“You caught us just in time! 🕒 If your order hasn’t shipped yet, we can totally work our magic and update the address — just drop the new one below with us, love.
But if it’s already left the building (we’ll check for you), we might need to let it do its thing and then figure out a Plan B. Either way, we’ll make sure you’re not left couchless and confused. 🛋️✨”
“Oh no, a breakup already? 😭 Since everything’s made-to-order (yep, fancy like that), we usually can’t cancel once we’ve started crafting your piece.
But still just share your order details with us and we’ll check with our makers — if your order’s still chilling in the pre-production lounge 🎬, we might be able to pull the plug. Fingers crossed! 🤞”
“Ooh, got a change of heart? We love that for you. 💁♀️ Just a heads-up — since your piece is made-to-order, changes can only be made before it heads into production.
Share your order details with us and we'll check if your order’s still lounging in the queue, and we’ll see what’s possible!”
“Looks like your order’s fashionably late — but not ghosting you, promise! Sometimes custom pieces take a little longer to be fabulous. Let me check what’s holding things up. Just share your order details with us and we’ll dig in and get you answers!”
“Yes indeed — unless the email gods are having a moment. 😤 If it’s ghosting you, it’s probably hanging out in spam or promotions and if still nothing? just let us know with your order details and we’ll double-check your order and resend it so you’re not left wondering.”
“How rude of our email to ghost you! 👻 Just share your order details with us down below and we'll double-check your order and resend that confirmation love note right away 💌.”
“Order’s in the bag — now let’s spill the tea on the bill ☕.”
“Think of this as the first-date check-split moment… but way smoother.”🎬
💳 Payment & Billing
We keep it simple — and stylish. 💁♀️
You can pay using credit/debit cards, UPI, wallets, or net banking — all safely powered by Razorpay.
Basically, if it’s a common way to pay in India, we’ve got you covered. 🛍️
If your screen showed a confirmation or you got an email from us (and/or Razorpay), congrats — it went through! 💃
No email? No panic.
Sometimes payments take a few minutes to process — refresh your inbox, or check your bank/UPI app for a debit.
Still unsure? Drop us your order number or payment ID, and we’ll do a quick behind-the-scenes check for you. 🕵️♀️✨
Oh no — double trouble! Don’t worry, we’ve got you. 💸
Sometimes banks or Razorpay show duplicate charges when a payment gets stuck mid-transaction.
Usually, one of them auto-refunds within 5–7 business days (they’re good like that).
If not, just send us:
We’ll verify it and make sure your money finds its way back home safely. 🕊️💰
As of now, we’re keeping things upfront — no installments (yet!).
But don’t worry, we’re exploring pay-later options soon. 😉
For now, it’s all about that one-time love story between you and your cart. ❤️
Not just yet, babe!
We’re still setting up the glam behind-the-scenes stuff. 💸
Once it’s live, we’ll make sure you hear about it first — probably with confetti and a dramatic announcement. 🎉
Cards can be moody — it’s not you, it’s them. 💳💔
Common reasons include:
Try another card, UPI, or net banking. If it keeps ghosting you, reach out to your bank (they’ll know what’s up).
And don’t worry — if no payment confirmation shows, you haven’t been charged. Promise. 🤝
Right in your inbox, babe 💌
You’ll automatically get your order confirmation email with all payment details once your purchase goes through.📜
Didn’t receive it? Check your spam or promotions folder — sometimes we end up there, living our mysterious email life.
Still nothing? DM or email us with your order number, and we’ll resend it faster than you can say “where’s my mirror?”😉
Absolutely — we’ve got you, business boss 💼
If you’d like a GST invoice, just fill in your GST details while placing the order (there’s a section for that at checkout).
Forgot to add it? No stress — send us your order number, business name, and GSTIN within 48 hours of purchase, and we’ll update it manually.
Once it’s ready, we’ll email your GST invoice straight to you. 💌
“Okay Ross💔, here’s how returns and exchanges really work (minus the confusion).”💟
We don’t do messy breakups — only classy goodbyes.💅
🔁 Returns & Exchanges
“Oof, we get it — but since all our pieces are made to order (just for you, yes, you fancy thing), we don’t do returns. Think of it as decor couture — made to order, made to love 💁♀️. But hey, if anything arrived less than perfect, we would love your feedback.”
“You’ve got great taste — and hey, switching things up is part of the creative journey 😌 Since all our pieces are made-to-order (we’re basically furniture couturiers), we don’t do returns or direct swaps.
Now, if you received the item damaged (our bad — yikes!), we’ll take care of everything. Just send us clear photos and videos of the damage within 48 hours of delivery, and we’ll handle the cost + issue your store credit, no stress, no shipping drama.
Either way, shoot us your order details and we’ll walk you through the next steps like the VIP you are 💁♀️.”
All Frame + Mirror products are extremely delicate and made to order, and are packed with multiple layers of protective packaging. However, due to the fragile nature of mirrors, rare damage may occur during courier transit, which is beyond our control.
As all our products are custom-made, we do not accept returns or exchanges for any items.
That said, your happiness matters to us. 💛
In the unlikely event that your mirror arrives broken despite proper packaging, and with a valid unboxing video as proof, we will offer a flat compensation of ₹3,000. This amount is intended to help cover:
This compensation will be provided in place of any return or exchange.
“You’ve got an eye for style — and we love that for you 💖. Since every piece is made-to-order (think couture, but for your home), we don’t do returns.
Either way, we do want to work on ourselves, so let us know about it.... drop us your order number and we’ll guide you through everything — VIP treatment included 💌.”
“Oh no — that’s not how we like to roll. If your order showed up with a boo-boo, send us pics (videos too) and your order number ASAP. We’ll sort it out faster than you can say ‘broken heart, but make it chic.’ 💔✨”
“We feel you — creativity is a wild ride 🎨. If your order hasn’t gone into production yet, we might be able to cancel it. Hit us up quick with your order deets and we’ll check if the design gods are on your side.”
💬 “If your return didn’t meet our policy (outside the 48-hour window, signs of use, or missing original packaging), we sadly can’t accept it. We only do clean, classy comebacks — no drama, no damage.”
“We don’t do returns, sugar — each of our pieces is made-to-order, just like love💖: custom, personal, and not so easy to undo 💅
“Now that we’ve had the awkward convo🙃, let’s move to the flirty one.”💞
“Let’s switch gears from rules to romance🥂: here’s everything about our creations 💕.”
🛍️ Product-Related Questions
“One size fits all? Kinda. 😉 Each piece comes in a standard size, beautifully designed — but if your space (or vibe) needs something custom, slide into our inbox and let’s talk dimensions. We might just make magic — custom work depends on design feasibility!”
“You’ve got a vision — we love that! 💫 While our mirrors come in set sizes and shades (listed on the product page), we do offer customization with a pinch of extra cost. Just send us the full shade name and number (brand too!) — and we’ll let you know if we can make it happen.”
“Absolutely — you’ll find all available color options listed on the product page, babe. 💘Got something else in mind? Send us the exact shade + code and we’ll see if we can color your world (with a lil’ extra charge 💅).”
“We spill all the tea on our product pages — from size and finish to care tips and sass. Head there for the full story! Each piece is unique, just like you 💁♀️.”
“We’re the makers, babe — everything’s made by us, on our time! So yes, technically always in stock… unless we’re swamped with orders (which happens when everyone’s obsessed 👀). In that case, there might be a short wait — but it’s always worth it.”
“Totally your call! Our mirrors are versatile stunners 😍 — mount them on the wall or lean them floor-style. Either way, they’re a statement.”
“Outside Delhi NCR? We recommend choosing frame only — it’s way lighter on your wallet 💸 and safer in transit.
Once it arrives, just take the ”FARMA” (included with the packaging) to your local mirror shop and they’ll give an exact mirror size to you — You just have to install it, like adding a photo to a photo frame... Easy, breezy, wall-ready! (you can ask the mirror shop to pop it in for you or you can do it yourself too 💞
“We can send you the full mirror setup, but it’ll cost more due to fragile shipping and extra packaging. If you're outside Delhi NCR, we strongly recommend going for frame only — your wallet will thank you, and your local mirror shop will do the rest! 💅”
“Mother Earth called — and yes, we answered 🌍. Many of our pieces are made using HDMR, a more sustainable material that helps us keep things gorgeous and green.”
“Absolutely — we’ve got that mirror’s good angles covered 📸. Check out all product images and videos on the product page for a closer look. It’s practically an influencer at this point.”
“We’ve covered the cute stuff😌 — now let’s talk refunds🥀(aka the not-so-sexy part of the relationship).”🙃🤷♂️
“Every rom-com has a little drama💅— here’s ours: the refund section.”🧃👀
🧾 Refund-related Questions
We’re not the refund type, babe 💅
Every piece is custom-made with love (and a little drama), so we don’t do refunds.
All Frame + Mirror products are extremely delicate and made to order, and are packed with multiple layers of protective packaging. However, due to the fragile nature of mirrors, rare damage may occur during courier transit, which is beyond our control.
As all our products are custom-made, we do not accept returns or exchanges for any items.
That said, your happiness matters to us. 💛
In the unlikely event that your mirror arrives broken despite proper packaging, and with a valid unboxing video as proof, we will offer a flat compensation of ₹3,000. This amount is intended to help cover:
This compensation will be provided in place of any return or exchange.
No codes, no drama 💁♀️
Your store credit’s already chilling in your account — just log in, shop your faves, and at checkout, you’ll see it as a payment option. Click, apply, done. Easy as styling a statement mirror. 😉
Oh no, that’s on us 💔
If your piece arrived less than perfect, let us know within 48 hours with clear photos and videos. We’ll either offer a replacement or issue full store credit — and we’ll cover all shipping if it’s our slip-up. Pinky promise 🤞
“Passwords? More like plot twists 😏”
“Login struggles? Let’s fix that love story 💌”
🛠️ Account/Login related questions
Happens to the best of us — no judgment!
Just hit “Forgot Password?” on the login page and check your email for the reset link. Still locked out? Slide into our inbox and we’ll help you get back in like the digital locksmiths we are 🔐✨
Ugh, tech troubles — we feel you.
First, make sure you're using the right email (we won’t judge if you’ve got 5). Still no luck? Shoot us a message with your order number or the email you used to sign up — we’ll sort it out quicker than you can say "login rage." 🧘♀️💻
Ready to join the cool club?
Just head to the account icon on our website (usually at the top right) and click “Create Account.” Fill in your deets and boom — you're in the inner circle 🎉
No pressure!
You can totally check out as a guest — but creating an account means you can track orders, save your info for next time, and access your store credit if you have any. Basically, it's like VIP access, minus the velvet rope ✨
Make sure you’re logged into the same email/account we issued it to.
If it’s still ghosting you, just drop us a quick message and we’ll look into it faster than your last situationship ended 💔➡️💡
“You’ve got access 🔑— now let’s talk about the things that make your heart skip a beat.”💓😌
“Accounts sorted🌹, now it’s time to fall in love with our products all over again.”💞
📣 Pre-Sale Questions
Oh yes, we make the magic happen ourselves — so it's always "in stock" in spirit 😉
But if we’re swamped with orders, we might pause availability to keep things smooth. If it's on the site, it's ready to be made for you, love 💅
You dream it, we might do it 💭✨
Our products are one-size-fits-most, but if you’ve got something custom in mind, slide into our inbox with the details.
Just know, even small tweaks can change the whole vibe — and price — so we’ll see what’s possible and quote you accordingly.
Heck yes — as long as you’re specific 🎨
Send us the exact shade name and color code (like from Asian Paints or Nerolac), and we’ll check if we can work that paint magic. A lil' custom fee may apply, but who said good taste was free? 😏
No guesswork here — all dimensions are listed on each product page.
Head there for the full lowdown (and scroll through the pretty pics while you're at it).
Of course, stalk away 👀
We upload as many pics and videos as possible on the product page so you can see your soon-to-be fave from every angle. We’ve got a photo library that’s basically a full-on mirror mood board 💁♀️
For Delhi NCR, we do both options — mirror included or frame only.
Outside Delhi NCR? We highly recommend the “frame only” option to keep things safe, light on your wallet 💸, and drama-free in transit. You just take the frame to a local glass shop and pop in the mirror — like putting a pic in a photo frame. Easy peasy!
Totally your call — our mirrors are versatile stars 🌟
Lean it, mount it, style it your way. Just make sure it’s secure, especially around tiny humans or hyper pets 🐶
Many of our pieces are crafted using HDMR — durable, fabulous and eco-friendlier.
Beautiful and conscious? Now that’s what we call power décor 🧩
Each piece is made with love (and hands)
💖, so we typically take 7–14 days to ship — depending on your location and order volume.🎀
Bulk is beautiful!🦄
For interior projects, events, or commercial spaces, drop us a message 💭 — we’d love to collaborate. Bonus points if your vibe is as good as your volume 😌
“Every great love story has a little dialogue 💭 — here’s yours 🎬💌.”
“Think of this as gossip over coffee☕, no awkward silences here"💕💫
“Spill the Tea ☕ (Plot Twists & Feedback 📖)”
Oh nooo — that’s not the unboxing moment we had in mind 😩
We’ve got you, though! Send us photos of the product + the packaging within 48 hours of receiving it, and we’ll work our magic from there.
If it’s on us, we’ll cover everything and make it right — no stress, just sass and solutions 💁♀️
We hear you.
Our products are handcrafted, not off-the-rack 🧸— so there might be slight variations, but we always aim for that ‘OMG I love it’ moment. Tell us what’s off.
Our photos are as true-to-life as possible — with videos, too.
That’s a hard no from us — ghosting isn’t our thing.
If you haven’t heard back, either your message got lost in cyberspace 🛰️ or we were buried under a pile of orders and bubble wrap.
We aim to reply within 48 hours, promise! So if it's been longer, give us a gentle nudge — we're here, ready, and caffeinated ☕💬
Noted — and so not our vibe.🧸
We usually ship within 7–14 days, but sometimes our workshop’s working overtime with back-to-back love letters (aka orders).
We’re not into excuses, though — if we slipped, we’ll own it. Let us make it up to you with an apology.💝
Yikes — that’s not what we stand for.🍿
Our team is all about kindness, fun(the friendly kind), and getting things done. If something felt off, please let us know exactly what happened so we can learn, improve, and serve you better — we take this seriously 💌
Aaaaand cue the facepalm...😓
That’s 100% not supposed to happen.🧃 Send us a photo + your order number ASAP and we’ll get it sorted faster than you can say “swap it like it’s hot.”👀
Each piece is made with love (and hands)
💖, so we typically take 7–14 days to ship — depending on your location and order volume.🎀
Bulk is beautiful!🦄
For interior projects, events, or commercial spaces, drop us a message 💭 — we’d love to collaborate. Bonus points if your vibe is as good as your volume 😌
“From ‘Do you ship here?💬’ to ‘What’s your star sign?’💭 — we’ve heard it all 💝.”
“No cliffhangers here — let’s keep the story rolling 📖✨.”
📧 General Inquiries
You talkin’ to us? We love that.💞
Drop us a line at puzzlesbyarmaan@gmail.com, slide into our DMs, or hit that contact form on our website. We’re always just a click (and maybe a latte) away ☕💌
Not yet, darling — we’re living that digital life ✨
All orders, info, and inspo live right here online. But we are manifesting a showroom in your city 😉
We love a good collab 👯♀️
If you’re vibing with our aesthetic and want to team up, shoot us an email at puzzlesbyarmaan@gmail.com, slide into our DMs, or hit that contact form on our website with your deets. 🥂
Let’s create some home magic together.✨
Oh you fancy, huh? 😏
Most of our products can be customized within reason — hit us up with what you have in mind (including colors, finishes, dimensions, etc.) and we’ll see what magic we can work.
Small tweaks, big vibes — just the way we like it.
Whether it’s mirror talk or mood board gossip, we’re all ears.
Message us anytime — if it’s home-related (or fabulous), we’re here for it 💁♀️
“Every rom-com has that one serious scene — here’s ours 📖.”
“Not the steamy part of the movie, but hey, super important 🎬.”
🌍 Policies & Legal
Right this way, legal eagle 🦅 → You’ll find all the fine print here.
It’s not as juicy as our mirror designs, but it is important. (Grab a coffee — it's a thrilling read ☕📜)
Your secrets (and data) are safe with us 🔐We don’t do shady — just shiny, ethical biz.📰
For all the details on how we collect, use, and protect your info, you can check our privacy policy here.💼✨
Ew, no. We don’t do gossip or data-selling.
Your info is used only to make your experience fabulous — and it's locked tighter than your dream wardrobe ✨
We’re not just pretty faces 💁♀️ — we care.
Many of our products are made using sustainable materials like HDMR, and everything is crafted in-house with love
💖, not mass-produced chaos🎬
Small-batch, big heart, always.💕
We’re based in India 🇮🇳 and play by the rules — the real ones, not the fun sass rules we make up 😉
All transactions and policies are governed under Indian law, and we take compliance seriously.🖊️💌
“This isn’t goodbye — it’s just the start of our situationship🎬💕.”
“Every great rom-com ends with a promise💖— ours is to always be just a message away 💌.”